Content:
General
By using this website, you agree to comply with the following terms and conditions.
Products & Availability
All products are subject to availability. We reserve the right to update or discontinue any product at any time.
Pricing
All prices are listed in AED and are subject to change without prior notice.
Orders
Once an order is placed, you will receive a confirmation. Loqta reserves the right to cancel or refuse any order if necessary.
Payments
Payments can be made using the available payment methods displayed at checkout.
Delivery
We aim to deliver orders within the specified timeframe. Delays may occur due to unforeseen circumstances.
Intellectual Property
All website content, including images and text, is the property of Loqta and may not be used without permission.
User Responsibility
You agree to provide accurate information when placing orders.
Limitation of Liability
Loqta is not liable for any indirect or incidental damages resulting from the use of our website or products.
Cancellation Policy:
Order Cancellation, Return & Refund Policy
Last Updated: July 15, 2026
Loqta is committed to providing quality products and a reliable shopping experience to customers across the United Arab Emirates.
This policy explains the terms and conditions governing order cancellations, product returns, refunds, and related shipping and delivery fees.
By completing a purchase through www.loqta.ae, the customer agrees to the terms and conditions set out in this policy.
1. General Terms
Customers may request to return an eligible product within 7 calendar days from the date of delivery, provided that the product is:
Unused.
Undamaged.
In its original condition.
In its original packaging.
Returned with all accessories, manuals, documents, tags, and seals.
Accompanied by proof of purchase, such as the order number or invoice.
All returned products are subject to inspection after being received by Loqta.
Loqta reserves the right to reject a return request or deduct part of the refund amount if the product does not meet the return conditions stated in this policy.
2. Order Cancellation
A. Cancellation Before Shipment
Customers may request to cancel an order free of charge if the order is still being processed and has not yet been handed over to the delivery company.
To request cancellation, the customer must contact Loqta Customer Support as soon as possible and provide the order number.
A cancellation request is not considered accepted until it has been confirmed by Loqta Customer Support.
If the order has already been paid for, the full amount will be refunded to the original payment method used for the purchase.
Loqta will initiate the refund process after cancellation is confirmed. The refunded amount may take approximately 5 to 10 business days to appear in the customer's account, depending on the bank or payment service provider.
B. Cancellation After Shipment
An order cannot be cancelled once it has been handed over to the delivery company or its status has changed to:
Shipped.
Out for Delivery.
On the Way to the Customer.
In such cases, the customer must wait until the order is delivered and then submit a return request in accordance with this policy.
Refusing to accept an order from the delivery courier does not constitute an official cancellation.
If the customer refuses delivery after shipment without any fault on Loqta's side, delivery and return shipping fees may be deducted from the amount paid.
3. Return Eligibility Conditions
All of the following conditions must be met for a return request to be accepted:
The return request must be submitted within 7 calendar days from the date of delivery.
The product must be unused and in its original condition.
The product must not have been damaged, broken, or misused after delivery.
The product must be returned in its original packaging.
All accessories, manuals, documents, tags, and components originally supplied with the product must be included.
Product seals, serial numbers, and labels must not have been removed or damaged.
The customer must provide the order number, invoice, or other acceptable proof of purchase.
The product must not have been modified, installed, repaired, or serviced by the customer or any unauthorized third party.
A return may be rejected if the product shows signs of use, damage, or missing accessories or packaging.
If the damage or missing components are limited, Loqta may deduct an amount corresponding to the actual reduction in the value of the product. The customer will be informed of the reason for the deduction before the refund is processed.
4. Shipping and Delivery Fees
The customer is responsible for return collection fees where the reason for return is related to the customer's preference or actions, including:
Change of mind.
No longer needing the product.
Selecting the wrong size, color, or model.
Ordering the product by mistake.
Refusing delivery after shipment.
No one being available to receive the order at the agreed time.
Providing an incorrect address or telephone number.
Loqta will cover return collection fees where the return is caused by an error on Loqta's side, such as sending a product that does not match the order or where there is a clear issue at the time of delivery.
Loqta may request photographs, videos, or additional information to verify the reason for return before approving the request.
Original delivery fees are non-refundable in cases involving a change of mind or customer error.
Where the customer is responsible for return fees, the applicable fee will be communicated before the collection request is confirmed.
Return shipping fees may be deducted from the customer's refund.
Loqta will arrange collection of approved returned products from the customer's address through its designated delivery partner. Customers are not required to ship products themselves unless otherwise agreed in writing.
5. Inspection of Returned Products
Once the returned product is received, Loqta will inspect it to verify compliance with the return conditions.
The inspection may include verification of:
Product condition.
Signs of use.
Packaging condition.
Availability of all accessories.
Product seals and serial numbers.
Whether the returned item matches the original order.
The inspection process normally takes approximately 2 to 3 business days from the date the product is received at Loqta's facility.
After inspection, the customer will be informed whether the return has been approved or rejected.
6. Refunds
If the return request is approved, the refund will be issued to the original payment method used to complete the purchase.
Loqta will initiate the refund after the returned product has been inspected and the return has been approved.
The refunded amount may take approximately 5 to 10 business days to appear in the customer's account, depending on the bank, card issuer, or payment service provider.
In some cases, banks or payment providers may take longer to process the refund. Such processing times are outside Loqta's control.
Amounts That May Be Deducted from the Refund
Where applicable, the following amounts may be deducted:
Return collection fees.
Original delivery charges.
Cost of missing accessories or components.
Damage caused by the customer.
Reduction in the actual value of the product.
Any additional fees disclosed to and accepted by the customer in advance.
No return or delivery fees will be deducted where the return is caused by a confirmed error on Loqta's side.
Cash on Delivery Orders
For orders paid by cash on delivery, refunds will be processed through an electronic payment method or bank transfer agreed upon with the customer.
The customer may be required to provide the necessary banking information to process the refund.
Banking information should belong to the person who placed the order or another person duly authorized by them.
7. Rejection of a Return Request
Loqta may reject a return request in the following situations:
The return request is submitted after the return period has expired.
The product has been used.
The product has been damaged by the customer.
The product is not returned in its original condition.
Essential packaging or accessories are missing.
Product seals or serial numbers have been removed.
Proof of purchase cannot be provided.
A different product is returned instead of the product originally purchased.
Unauthorized modifications or repairs have been made.
There are reasonable indications of misuse of the return policy.
If a return is rejected, Loqta will inform the customer of the reason for rejection.
The product may be delivered back to the customer, and the customer may be responsible for the applicable redelivery fee.
The customer must respond to the rejection notification and confirm redelivery arrangements within 30 days from the date of notification.
Reasonable storage fees may apply if the customer does not respond within the specified period, subject to applicable laws and regulations.
8. How to Submit a Return Request
To submit a return request, the customer should follow these steps:
Contact Loqta Customer Support by email or WhatsApp.
Provide the order number.
Explain the reason for the return.
Provide photographs or video of the product if requested by Customer Support.
Wait for Loqta's approval of the return request.
Do not hand the product to any courier until an official collection confirmation has been received.
Securely repack the product in its original packaging.
Ensure that all accessories, manuals, and documents are included.
Have the product ready on the agreed collection date.
Ensure that someone is available to hand the product over to the courier.
Customers should not send products to any address without prior approval from Loqta.
Loqta is not responsible for products sent or handed over without official authorization.
9. Failed Collection Attempts
Loqta will contact the customer to arrange collection of an approved returned product.
The customer must ensure that:
The address provided is correct.
The telephone number is correct.
Someone is available to hand over the product.
The product is properly prepared and packaged.
If the courier cannot collect the product because the customer is unavailable or the product is not ready, Loqta may arrange another collection attempt.
The customer may be charged for additional collection attempts where the failed attempt was caused by the customer.
If collection repeatedly fails, Loqta may close the return request. A new request must then be submitted within the original return eligibility period.
10. Promotional Orders and Bundles
If a product was purchased as part of a promotional offer or bundle, all related products, accessories, and free gifts must be returned unless otherwise approved by Loqta.
If the customer returns only part of a promotional offer, Loqta may recalculate the value of the retained products using their standard non-discounted prices.
The value of discounts, gifts, or promotional benefits may be deducted from the refund where applicable.
Coupons and promotional codes cannot be converted into cash.
Where an order was purchased using a discount code, the refund will be calculated based on the actual amount paid by the customer.
11. Misuse of the Return Policy
Loqta reserves the right to reject or restrict return requests where there are reasonable indications of:
Fraud.
Providing false or misleading information.
Product substitution.
Returning a different product.
Repeated or abnormal use of the return policy.
Deliberate damage to products.
Repeated unsupported claims.
Loqta may suspend an account or restrict certain services where misuse of this policy is established, subject to applicable laws and regulations.
12. Contact Us
For assistance regarding order cancellation, product returns, or refunds, customers may contact Loqta Customer Support through:
Email: support@loqta.com
WhatsApp: +971 52 200 0993
Customer Support Hours: 24 hours a day, 7 days a week.
Loqta operates throughout the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.
13. Policy Updates
Loqta reserves the right to amend or update this policy at any time.
The updated version will be published on the website together with the date of the latest update.
Any amendments will apply to orders placed after the date on which the updated policy is published, unless otherwise required by applicable law.
14. Applicable Law and Consumer Rights
This policy is governed by the applicable laws and regulations of the United Arab Emirates.
Nothing in this policy is intended to restrict or exclude any mandatory consumer rights available under applicable law.
If any provision of this policy conflicts with a mandatory legal requirement, the applicable mandatory legal requirement will prevail without affecting the validity of the remaining provisions.
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